Return & Refund Policy

By placing an order, You confirm that You have read, understood and accepted these following policy.

 

7-Day Exchange & Return Policy

If there’s something wrong with your order (defective product, incorrect order, damaged order), please contact us immediate and we’ll be happy to assist you reviewing the case and if it is approved then you can return the item to us with the order number on the packaging(The order number is very important on the packaging,because we need to return your money accroding the correct order number).Of course we will be sending a replacement if you accept this way. Please do not return anything before we
review the case,our customer service team will review the request and will send further instructions.
Opulixir reserves the right to refuse any return request, if the return is caused by malicious competitive business practices.

Disclaimer:You will be responsible for paying for your own shipping costs for returning your item(Unless the Item quality has problems). 

 

Return&Exchange Service Procedure:

1.Please login to your Opulixir account and locate the order you are not satisfied with.

2.Please contact Opulixir support.Please select the service type, either an Exchange or Refund. Choose the specific frame and describe the issues that have caused the need for a refund/exchange. Please upload your original prescription if you have a prescription issue.For damaged/defective item, pictures are also necessary.

3.Once we received your request, your exclusive Customer Service representative will email you back to rectify the issue with 24 hours (48 hours on weekends). Please check your spam folder if you don't hear back from us prior to chasing us up as it might have gone into this folder. Please follow the instructions that are provided by our customer service representative.

 

Return Office Address

FLAT 2011,20/F, THE CLOUD,111 TUNG CHAU STREET, TAI KOK TSUI， HONG KONG

Important Disclaimer:

1. Please contact our Customer Support Team to ask for before returning.
2. The complete original packaging box is required when returning the goods so as not to affect our secondary sales.
3. Product color in reality may differ from what you see on the website, due to light, varying screen resolutions, and photo backgrounds.
4. Please note the product size is manual measurement may have an error within 1-3mm.
5. We do not provide a replacement service for Non-Opulixir purchased product.